Resume

I communicate clearly and positively with fellow team members and customers to maintain a high level of service. With the transition to a more intimately sized restaurant, I am able to develop customer relationships and prioritize enhancing my wine knowledge.

In high school, I turned my hobby into a small business which I have maintained for several years. I continually provide excellent customer service with over 400 5-star reviews across multiple platforms through positive engagement and timely responses to customer needs.

I maintained an important role in elevating customer satisfaction by remaining calm and calibrated under demanding situations. I lead and directed employees to address current business needs in a fast-paced and high-volume environment.

Provided direct assistance to the office manager by handling confidential information and following strict deadlines. I was required to pay acute attention to detail in order to accurately and fairly bill each client.